Contact

We're here to help you evaluate, adopt, and securely operate ConnectHL7. Please use the contact below that best matches your need — routing your message correctly helps us respond faster.

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How to reach us

Team	Email	Use it for
Security	security@connecthl7.com	Security reviews, vendor due diligence, questionnaires, documentation requests, and vulnerability reports.
Privacy	privacy@connecthl7.com	Privacy, data protection, HIPAA/BAA, and data handling inquiries.
Support	support@connecthl7.com	Technical support and operational questions for existing customers.
Sales	sales@connecthl7.com	Product information, pricing, and new business inquiries.

To report a security vulnerability, please follow our Responsible Disclosure process.

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Business hours

The values below are placeholders — update them to reflect your published hours and coverage.

• Standard business hours: [Monday–Friday, 9:00 AM–6:00 PM, {TIME ZONE}]
• Holidays: [Closed on {COUNTRY/REGION} public holidays]
• After-hours security incidents: [Critical security matters are monitored outside business hours — describe your on-call / escalation coverage here]

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Expected response times

The values below are placeholders — set them to match your service commitments.

Inquiry type	Target first response
Security review / due diligence (security@)	[within 2 business days]
Vulnerability report (security@)	[within 2 business days] — see Responsible Disclosure
Privacy inquiry (privacy@)	[within 3 business days]
Customer support (support@)	[per your support SLA / plan tier]
Sales inquiry (sales@)	[within 1 business day]

Response-time targets are goals, not contractual guarantees, unless specified in a signed agreement.

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For enterprise security reviews

If you're a hospital IT team, CISO office, or procurement team conducting a formal review:

• Email security@connecthl7.com with your requirements and timeline.
• We can provide additional documentation under NDA, including security questionnaire responses and available audit artifacts.
• Start with our Security FAQ and Compliance Roadmap — they answer many common review questions directly.

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Company details

Placeholders — replace with your registered business information.

• Legal entity: [ConnectHL7, Inc. / registered entity name]
• Registered address: [Address]
• Website: https://connecthl7.com
• Trust Center: https://connecthl7.com/trust

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Related: Responsible Disclosure · Security FAQ · Compliance Roadmap

Last updated: 1 July 2026